Australian Boards Don’t Understand AI. Here’s Why That’s A Problem For All Of Us.

frank arrigo career timeline

I’ve spent 40 years in technology. Starting at Aspect Computing in the 80s as a graduate, then 22 years at Microsoft both in Australia and Seattle, 4 years at Telstra, and finally 6 years at AWS covering Australia and APJ. I’ve sat in boardrooms, executive briefings, and strategy sessions across Australia, the US, and the Asia-Pacific region.

And I’ll tell you what I’ve noticed: the people making technology decisions at most Australian companies often understand finance, law, and general management very well. They understand technology considerably less well.

New research from Queensland University of Technology has put numbers to something I’ve experienced firsthand. Out of the 500 largest ASX-listed companies, more than half have zero directors with STEM expertise. Over 15 years — covering smartphones, cloud, and now generative AI — that number moved from 8% to 13%. Meanwhile, accountants, bankers and lawyers still hold 42% of board seats.

I don’t think these are bad directors. Many are excellent at what they do. But technology is no longer a back-office function. It’s strategy. And you can’t set strategy for something you don’t understand.


What I saw at Microsoft and AWS

At Microsoft, I spent years as a technical evangelist — explaining technology to businesses, developers, and yes, executives. The best executive conversations I had were with people who had at least some technical background. They asked better questions. They made faster decisions. They weren’t paralysed by the fear of making the wrong choice because they didn’t understand the options.

At AWS, I ran teams focused on helping Australian organisations adopt cloud and AI. Again: the organisations that moved fastest had at least one person close to the top who genuinely understood what they were adopting. Not necessarily an engineer — but someone who had shipped software, run a tech team, or built something with technology.

A former colleague of mine who focused specifically on AI governance and board-level education at AWS put it well: boards tend to either dismiss AI as an IT problem or panic about it as an existential threat. Very few engage with it as what it actually is — a general-purpose capability that changes what’s possible across every function of the business.


Why this is urgent now

The QUT research only goes to 2022. AI as we know it today — ChatGPT, Claude, Copilot, Gemini — arrived after that. The urgency has increased dramatically since then.

ASIC has told Australian boards that cybersecurity is their responsibility, not the IT department’s. AI brings similar responsibilities: data privacy, algorithmic bias, liability when AI systems make mistakes, regulatory compliance under an evolving Privacy Act.

The Australian government signed an MOU with Anthropic in April 2026 — the first arrangement under the National AI Plan. Billions are flowing into data centres. Anthropic is opening a Sydney office. The investment appetite is real.

But investment without governance is how you get expensive technology initiatives that deliver nothing, or worse, that create serious legal and reputational risk.


The question I keep asking myself

I’m on a career break right now. Building SmallBizAI.au — a practical guide to AI for Australian small business owners. It’s been a fascinating experiment in what one person can build with the right AI tools and infrastructure.

But the boards research made me think about what’s next. Not just for me personally — though if you’re looking for someone who’s spent 40 years in technology, led teams across Microsoft, Telstra and AWS, and is now building AI-native products, I’m worth a conversation. But more broadly: what does Australia lose when the people overseeing our biggest companies don’t understand the most important technology shift of our lifetimes?

The research has an answer. Companies with more STEM expertise on their boards invest more in innovation and are valued more highly. That held even in low-tech industries. The boardroom gap isn’t just a governance problem. It’s a competitiveness problem.


What good looks like

I’m not arguing every board needs a software engineer. I’m arguing boards need at least one person who has operated at the intersection of technology and business — who can ask the right questions, interrogate vendor claims, understand the real risks, and push management to move faster when the opportunity is clear.

That person exists in Australia. There are thousands of us — people who came up through technology, moved into leadership, and understand both sides. We’re not all in boardrooms. Some of us are on career breaks building websites about AI for small business owners.

That might need to change.


Sources


1000 days (+ 205 days WFH)

A little milestone just crept up, 1000 days at AWS.

Today also marks 205 days since I’ve been in “Work From Home” (WFH) mode. My little workspace has served me well so far.

My Home Workspace
My Home Workspace

Another milestone I’m closing in on, is 200 hiring events during my time at AWS. It hasn’t just been for roles in my team, as we do support hiring different roles across the business. I’ve met terrific folks throughout the process and have been so happy to seem many of them join AWS. Since we’ve been in “lockdown”, a number of folks have join the team and it’s been so good to see them jump inget on with the job despite the rather weird situation of working from home. We have had to adjust how we communicate as a team, but I feel it’s brought us all closer together.

One other little milestone is to do with collecting little “achievement” icons. I’ve got a bunch of them, and my t-shirt is a reminder that I will go to great lengths for my “flair”

When I wrote about my 700 Day milestone, I had no idea what 2020 would have in store.

What! A! Crazy! Year! and we’re still not done.

So, 1000 days down, but it’s still day one.


500 (aka D) days

frankarr 2019

Today I mark 500 days at AWS.  Why D? Well that’s 500 in roman numerals – Duh!

Those 500 days have really flown by.

I continue to lead a team of Solutions Architects who help customers on their cloud journey,  and my scope increased in 2019, so I now also lead teams based in NSW & QLD.

We recently held AWS Sydney Summit and I was a guest on AWS Summit Live on Twitch in which I was interviewed by the team about the upcoming Build Track which I curated together with Kris Howard (who was also one of the hosts for AWS Summit Live)

twitched

Still getting the hang of what it means to be an Amazonian. There’s a lots to learn.

If I were to use the “hero journey” to describe my time so far, I’ve definitely crossed the threshold into the “Extraordinary world”

Heros-Journey

So as I continue my journey, the thing that will help push me through those inevitable challenges is knowing that I am helping advance the cause for the local industry, helping Australian companies embrace the opportunities of the cloud, and see them compete & excel globally. I love meeting and helping local companies who have global customers, delivering great value, and providing employment opportunities for skilled local folks.


3 years on, break out the leather, crystal or glass

lb
Each year I do a little retrospective post marking my work anniversary, and today I it’s time to continue the tradition.
First up here’s some of those previous posts covering my time at Telstra
otd
During the last 12 months, I’ve gone from working on the Telstra API Strategy to moving to the Innovation team, in the Chief Technology Office.
Along the way, I picked up new duties and am responsible for people again.   I really like being a “people leader”, helping develop, coach, mentor, inspire. I even had a ‘grad’ to tend to and Serina (aka gilly) has been absolute delight. Maybe you have read some of her stories — GovHack 2016My week with … A botTechfugees for Young people: #hack4refugeesA world of code. Her time with me is coming to an end, so I wish Serina all the best with the next step of her career.
I really like working with grads, and since Telstra has a well structured graduate program I look forward to contributing to that.
Something else I like, is being involved with Muru-D, and last year #SYD3 was full of amazing young companies. I got to work closely with Simpla and Cuberider – seriously, how amazing was it to see Cuberider send Australia’s first payload to the ISS!!  I was involved in the recent SYD4 bootcamp and look forward to seeing the next batch come through! And what a legacy Annie Parker is leaving behind, but can’t wait to see what Lighthouse becomes!
There’s a bit of theme – one of nurturing, mentoring, curating, advising & inspiring and these are all the things that get me going and inspire me. So, can’t complain about that!
Oh and the leather, crystal, glass reference – it’s the suggested three year anniversary gifts
3y

We Want You! Hustler, Hacker, Hipster

wwu2

I just passed my 90 days in Telstra’s Chief Technology Office (CTO) based out of the Gurrowa Innovation Lab in Melbourne.

It’s been a full-on period which included revisiting our WHY (thank you Simon Sinek)

So now that we have a better idea of our WHY, we’re looking for a few special folks to come join us.

We are on the hunt for a community manager, who will be “our face” to the community. From running tours, to hosting events and making the connections between all the diverse communities that Telstra is part of; and they need a bit of hustle.

We also need an innovation hacker, a cross between a “hacker” and a “hipster”, who can use digital marketing tools and techniques to drive rapid experimentation, which will help test & validate ideas.

These folks will be joining a growing team of entrepreneurial minded people, including Facilitation and Design specialists who believe that by working together, we can discover the insights and technologies that will pay dividends back to Australian businesses, and reaffirm our nation’s position on the world stage as a bold and vital innovator.

So if you think you’re part of this dream team, based in Melbourne, reach out and tell us why.


730 Days & 23 trips to Sydney!

Today marks 2 years into my time at Telstra , and it’s really zipped along.

I even got inspired to get a “simpsons-style” cartoon of me – the orange hat is a nice touch I think.

Frank A

The last couple of these types of posts I’ve done have included a bit of a recap – 12 Months In & 546 Days so I will spare the look back, suffice to say a fair bit of stuff got done – some visible such as T.DEV speaker at I ♥ APIS in San Jose,  sponsor at Web Directions 2015, judge at Hackfood, author on Telstra Exchange; and some not so, but just as important!!

I also made a a video to be used for internal training  – here’s sneak peak

sharing

Oh, and I’ve had 23 trips to Sydney over these past 2 years. Yes, I did the maths.

OK then, so there are a few things coming up that I am looking forward to…

What else? There’s a few other things, but I’ll keep’em under my hat for the time being. It revolves around how developers took over the world and how we can respond to that.

And did i mentioned I’ve had 23 trips to Sydney !!


2014 in review

The WordPress.com stats helper monkeys prepared a 2014 annual report for this blog.

Here’s an excerpt:

A San Francisco cable car holds 60 people. This blog was viewed about 1,300 times in 2014. If it were a cable car, it would take about 22 trips to carry that many people.

Click here to see the complete report.


Daily Fitbit stats

My fitbit #Fitstats_AU for 12/29/2014: 6,592 steps and 4.8 km traveled. http://www.fitbit.com/user/229VLQ


Daily Fitbit stats

My fitbit #Fitstats_AU for 12/28/2014: 5,224 steps and 3.7 km traveled. http://www.fitbit.com/user/229VLQ


Daily Fitbit stats

My fitbit #Fitstats_AU for 12/27/2014: 21,632 steps and 15.4 km traveled. http://www.fitbit.com/user/229VLQ